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Register the item(s) you wish to return using our online returns portal.

Go to https://www.memorableitaly.com.au/pages/returns to start your return. Once the process is complete, you will receive return instructions by email. We will happily exchange your item or issue a refund for all or part of your order, subject to our returns policy.

Returned items must arrive back to us no later than 28 days from the original delivery date.

Please note: The Memorable Italy Return Tag must remain attached. Items with the Return Tag removed, detached or altered will not be accepted for change of mind returns.

Yes we offer free shipping on orders over a certain amount. More detailshere.

We offer Afterpay which allows you to spread your payment over a period of time.

We work hard to ensure your order is processed quickly. We do this to make sure you get your order in the quickest time possible. Once you have placed your order we are unable to amend or cancel.

We do offer returns. The item(s) need to be registered on our returns portal within 14 days and received within 28 days.

Please keep your proof of postage safe until your return is confirmed via email.

We offer direct exchanges in size for the same product. If you would like to exchange your item for an entirely different product, you must return your original item and place a new order. Depending on the option you choose during the returns process, we will issue you a store credit immediately once your items are approved or issue a refund to your original payment method.