INTERNATIONAL SHIPPING
Free Standard Shipping on Orders over $200

All international orders are shipped from Australia via Australia Post Express International.

New Zealand
Express International from $26.18 AUD+ (price may vary based on the order)
3–5 Business Days

North America
United States & Canada
Express International from $33.04 AUD+ (price may vary based on the order)
3–5 Business Days

Europe
Express International from $37.46 AUD+ (price may vary based on the order)
3–5 Business Days

Asia
Express International from $31.02 AUD+ (price may vary based on the order)
3–5 Business Days

Free Express International Shipping
Free Express International Shipping on orders over $200 AUD or the equivalent in your local currency.

International duties, taxes and customs charges may apply depending on the destination country.

Please note we are currently unable to Ship to Israel, Russia, Belarus or Ukraine.

Australia Post may deliver parcels to a Safe Drop location where appropriate. If you do not want your parcel left in a Safe Drop location, please manage your delivery preferences through the Australia Post app or MyPost. You may also be able to nominate a preferred Safe Drop location.

Please note: For all deliveries to flats or apartment buildings, parcels may be left in communal areas such as lobbies, mailrooms, or shared entryways. This is due to restricted access and security measures that often prevent delivery drivers from reaching individual units. As such, we cannot guarantee delivery directly to your door within these types of buildings.

By placing an order to a flat or apartment address, you acknowledge and accept the risk that your parcel may be left in a communal area. We cannot accept responsibility for any parcels that are lost, stolen, or go missing after being delivered to the building.

We strongly recommend ensuring someone is available to receive the delivery or using an alternative address where secure delivery can be made.

We sincerely hope you are happy with your Memorable Italy purchase. If you change your mind, you may request a return within 14 days of receiving your order.

Please note: All change of mind returns must have the Memorable Italy Return Tag still attached. If the Return Tag has been removed, detached or altered, the item will not be accepted for return or exchange.

Go to https://www.memorableitaly.com.au/pages/returns to start your return. Once the process is complete, you will receive return instructions by email.

To get started, all you need is the email address associated with your order and your order number.

Returns Process

1. Visit https://www.memorableitaly.com.au/pages/returns
2. Enter your email address and order number.
3. Follow the steps and select whether you would like to return or exchange your selected products.
4. Once your return has been approved, you will receive return instructions by email.
5. Pack the item securely in its original packaging.
6. Ensure the Memorable Italy Return Tag remains attached to the garment.
7. Send your return using a tracked shipping service.
8. Once your return has been received and passed our inspection process, we will process your store credit, exchange or refund. You will receive an email once your return has been completed.

You will receive email updates throughout the return process.

Once we have received your parcel, please allow up to 14 business days for your return to be processed. Processing times may be longer during busy or holiday periods.

Please be aware that any items returned without being registered through our returns process may not be processed.

International Returns

All international returns are at the customer’s expense unless the item is faulty or otherwise covered under applicable consumer law.

Go to https://www.memorableitaly.com.au/pages/returns to register your international return.

We strongly recommend using a tracked shipping service when returning your parcel. Memorable Italy cannot accept responsibility for return parcels that are lost in transit.

To get started, all you need is the email address associated with your order and your order number.

Please note: All change of mind international returns must have the Memorable Italy Return Tag attached.

Exchanges

Currently, we offer exchanges for a different size of the same product, subject to availability.

If you would like a different product, you must first return your original item and place a new order.

Store Credit

Store credit is the quickest option if you would like to order another product without waiting for a refund.

Once your return has been received, inspected and approved, you will receive your store credit by email.

Store credit can only be used on the Memorable Italy online store.

Refunds

If a refund is selected, all successfully returned items will be refunded to the original payment method used for the purchase.

Original shipping charges are non refundable for change of mind returns.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Product Condition

Please be aware that we cannot accept clothing that has been worn, washed or altered.

Please take care when trying on your items and avoid makeup, fake tan, deodorant, fragrances or anything that may mark or affect the garment.

All original product tags and the Memorable Italy Return Tag must remain attached.

Items must be returned unworn, unused, unwashed and in a resellable condition.

Non Returnable Items

For hygiene reasons, we are unable to accept change of mind returns on socks or underwear.

Items marked as final sale are also not eligible for change of mind returns unless required by law.

Faulty Items

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If you believe you have received a faulty, damaged or incorrect item, please contact Memorable Italy with your order number and photos of the issue so we can assist you.

IMPORT DUTIES & TAXES

For international orders shipped from Australia, customs duties, taxes, VAT or other import charges may apply depending on the destination country.

These charges are determined by the local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Memorable Italy provides the required shipping documentation with international orders, however we cannot control or guarantee customs processing times.

If an order is returned or requires redelivery due to incorrect delivery details, unpaid duties or refusal of the parcel, any additional shipping or associated costs may be deducted from the refund or charged to the customer.

Australian Orders

Orders delivered within Australia are not subject to international import duties or customs charges.

In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

Discounts & Credit

All discounts, promotional offers and store credit are applied to the value of the order excluding shipping costs, unless otherwise stated.

Discount codes cannot be combined or used together on the same order unless specifically stated. Some promotions may exclude selected products or collections.

Store credit can only be used on the Memorable Italy online store and cannot be redeemed for cash.

Any store credit issued may have an expiry date where stated at the time of issue.

Discount codes are generally limited to one use per customer unless otherwise stated and cannot be reinstated after a return has been processed.

We reserve the right to cancel any order where we reasonably believe a discount code, promotion or store credit has been used fraudulently or incorrectly.